Dan Henson is a Technical Product Support Engineer at Electrolux Professional. When Dan’s not troubleshooting technical issues in some of the UK’s most famous kitchens, he’s in the office providing constant support for the clients who buy their unique equipment. 

When we first spoke to Dan back in July, he told us about how he got started with his apprenticeship and the kind of things he's getting up to now. A few weeks in and we caught up with Dan what his typical day looks like!

• Up and early at 6am. Being an apprentice is anything but  9-5, this is the real world!

• A busy day ahead so going to need some instant energy. Cheerios and mug of tea to the rescue! Really is the most important meal of the day…

• 8am and time to jump in the motor. No morning radio for me, track 17 of the Ministry Of Sound should put me in the right mood!

• Next stop…the office. Pull up, park in and it’s straight to work.

• Here’s the place where I work. Spend most my time here but it’s great to get in the field some days and really get my hands dirty.

• Here’s my work station. It’s always this tidy…honest.

• But no time to admire my desk. Once last brew before we get down to business. It’s thirsty work this you know! Especially when the clients start calling…

• And that doesn’t take long. 8.30am and the first call comes through. Troubleshooting an issue in a busy London restaurant but we soon get to the bottom of it.

• Been a really busy morning, literally not stopped for a minute! Not even to take a quick pic. So lunch comes as a great relief! Noodles on the agenda today…

• 2pm and ready for round two. Just because I’m on lunch doesn’t mean our clients are so it’s straight back into the thick of it. A new issue lands which requires a bit more technical assistance. Thankfully I have loads of resources at my disposal and this is what I love about my job. Every day is different and I have to use all my knowledge and experience to pinpoint the problem and then solve it! And I’m very good at just that…

• 5.30pm and that’s the end of play. Time to jump back in the motor, get home and enjoy the rest of my day.
  
  Good times!

We've got loads more '24 hours in the life of...' stories coming soon so make sure you bookmark the Apprentice blog network to hear from all of our apprentices as they put their apprenticeships into practice.